Privacy Policy

This Privacy Policy explains how Dazzling Delights collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order and transaction information
• Customer service enquiries and correspondence
• Account information, where customer accounts are available

Payment information is processed through our payment providers. Dazzling Delights does not normally store complete payment card details.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Approximate location derived from technical information
• Pages and products viewed
• Referring websites or search terms
• Interactions with our website
• Cookie and similar technology information

This information helps us operate, secure and improve our website and understand how customers use it.

How We Use Your Personal Information

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide order confirmations and transactional communications
• Provide customer support
• Process returns, refunds and exchanges
• Prevent fraud, abuse and other security risks
• Operate and improve our website and services
• Comply with legal, accounting and regulatory obligations
• Provide marketing communications where you have consented or where otherwise permitted by law

Legal Bases for Processing

Where applicable under data protection law, we process personal information on one or more of the following legal bases:

• Contract – where processing is necessary to fulfil an order or provide a service you have requested
• Legal obligation – where we are required to retain or disclose information by law
• Legitimate interests – where processing is reasonably necessary to operate, secure and improve our business and services
• Consent – where you have given consent, for example for certain marketing or cookie activities

Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our business and fulfil your order.

These may include providers involved in:

• E-commerce and website hosting
• Payment processing
• Shipping and fulfilment
• Customer communications
• Website analytics
• Advertising and marketing
• Fraud prevention and security
• Professional, legal and accounting services

We only share information to the extent reasonably necessary for those providers to perform their services or where disclosure is otherwise permitted or required by law.

Shopify

Our online store is hosted on Shopify. Shopify processes certain personal information on our behalf in order to provide the e-commerce platform and related services.

You can learn more about Shopify's privacy practices at Shopify's Privacy Policy.

Cookies & Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

• Remember preferences and shopping-cart information
• Enable essential website functionality
• Measure website performance and usage
• Improve our services
• Support advertising and marketing where permitted

Where required by law, non-essential cookies will be used only after appropriate consent has been obtained.

You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about products, offers or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to your orders or account.

International Data Transfers

Some of our service providers may process personal information in countries other than the country in which you live.

Where required, appropriate safeguards will be used to protect personal information transferred internationally in accordance with applicable data protection law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including to:

• Complete transactions and provide customer service
• Maintain appropriate business and accounting records
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal and regulatory obligations

Retention periods may therefore vary depending on the type of information and the reason it was collected.

Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Make a complaint to an appropriate data protection authority

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, contact us at info@dazzlingdelights.com.

Children's Privacy

Our website and services are not directed primarily at children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service you choose to use.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version published on our website will apply.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a privacy-related concern, contact us at:

Dazzling Delights
Email: info@dazzlingdelights.com