Returns & Refund Policy

At Dazzling Delights, we want you to be happy with your purchase. If you are not satisfied, eligible items may be returned within 30 days of delivery.

Returns

You may request a return within 30 days of the date your order was delivered. Returns requested after this period cannot normally be accepted.

To qualify for a return, the item must:

• Be unused and undamaged
• Be in the same condition in which it was received
• Include all original packaging supplied with the item

All returned items are inspected when received.

Refunds

Once your return has been received and inspected, we will confirm by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time before the funds appear in your account.

If you have not received an approved refund after the expected processing period, please first check with your bank or card provider. If you still require assistance, contact us at info@dazzlingdelights.com.

Exchanges

Exchanges are available where an item arrives damaged or defective. Where an exchange is approved, the replacement will normally be for the same item.

If the same item is unavailable, we will contact you to discuss the available options.

Custom, Made-to-Order & Personalised Items

Items made to a customer's specifications, customised, personalised or specially commissioned may not be eligible for return for change of mind.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise not in conformity with applicable consumer law.

Return Shipping

To request a return, contact info@dazzlingdelights.com before sending the item back. We will provide the appropriate return instructions and return address.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item, including any appropriate insurance or tracking.

Where an item is faulty, damaged or incorrectly supplied, we will arrange or reimburse reasonable return shipping as required by applicable consumer law.

Original delivery charges and return-shipping costs will be refunded where required by applicable law. Any additional delivery service voluntarily selected by the customer above the least expensive standard delivery option may not be refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at info@dazzlingdelights.com, preferably with photographs showing the issue.

We will review the matter and arrange an appropriate remedy in accordance with your statutory rights.

Your Statutory Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law.